OUR SERVICES

Network Operations

Our Investment Activities

We create investment plans for the development of electrical energy demand in our region, the needs of our distribution network and the supply-demand changes that the distribution system may encounter in the future, and we realize capacity increase, renewal, technology and other necessary investments in line with these plans. Accordingly, we monitor our investments in accordance with our investment budget approved by EMRA and regularly report our investment realizations to the Ministry of Energy and Natural Resources, EMRA and TEDAŞ.

Our Maintenance and Repair Activities

As Gdz Electricity, we continue our 7 days and 24 hours maintenance and repair activities with our experienced Fault, Repair and Maintenance teams located in different locations in our field of activity. We aim to provide quality and uninterrupted energy supply by reducing downtime and number of failures in our operating area, thanks to the maintenance & repair activities carried out by our teams in line with notifications and notices from consumers, data received from automation systems, and determinations made during maintenance work.

Our maintenance activities; We continue in accordance with annual maintenance plans, based on preventive and predictive maintenance principles and making maximum use of technological opportunities. In this direction, we monitor our energy transmission lines from the air by means of unmanned aerial vehicles and quickly identify the required maintenance works.

During our maintenance, power cuts are made obligatory in terms of occupational health and safety, within the limits allowed by the legislation. Our users are informed about scheduled outages at least 48 hours before the interruption, via our corporate website, and through written and visual media outlets. All of our users who apply through our call center are also informed about the planned outages via SMS or e-mail.

Our Lighting Activities

We regularly carry out planned maintenance and improvement activities for urban lighting. In this direction, we review the lighting systems at certain intervals, replace the equipment that have reached their economic life, and perform the maintenance of those that have not completed their economic life. In addition, in line with the Decisions of the Lighting Commission, we install new lighting systems in accordance with our investment budget approved by EMRA. In addition to these activities, we monitor and finalize the lighting malfunctions, notices and complaints that our consumers can make through 186 call centers, our corporate website, our WhatsApp and/or BIP platforms, written and telephone communication channels.

Customer Operations

New Link

Please click to access the list of documents required for the new connection.

Please click to find out at what stage the new connection process is.

Meter Reading

As Gdz Electricity, consumer counters; We read once every calendar month with periods of at least 25 and at most 35 days. This reading is considered a monthly reading. Force majeure conditions specified in Article 35 of the Electricity Market License Regulation and the inability to read due to severe seasonal conditions, seasonal use and similar reasons are not considered as practices contrary to monthly reading. In this scope, the meters are read at least twice a year at the places of use.

All the meters belonging to the consumers in our area of ​​operation are read remotely by our meter reading teams within a certain plan, and the meters included in the scope of the Automatic Meter Reading System (OSOS) are read remotely through our AOS system. 

A reading notification is left to the consumers by our company, or upon the request of the consumers, the reading notification is sent to the consumer electronically. The information contained in the reading notification can also be arranged in the invoice/payment notification.

The reading notice is issued in writing. If the consumer prefers, the reading notification can also be sent to the consumer with a permanent data storage.

Cutting and Opening

Electricity distribution companies are responsible for the power cut and reconnection of the places of use in accordance with the relevant legislation. Electricity at the places of use;

• The consumer evacuates the place of use by terminating the bilateral agreement or retail sale contract,
• Failure of the consumer to fulfill his obligation to pay for electrical energy consumption,
• Failure to fulfill obligations as a result of illegal electricity detection and illegal use of electricity

cut into.

Provided that the consumer whose electricity has been cut off fulfills its obligations and is notified by the incumbent supply company;

• Within 24 hours in the zoning settlement area,
• Outside the zoning settlement area, electrical energy is reconnected within 48 hours.

Meter Supply, Replacement and Calibration

As Gdz Electricity, we provide the supply, installation, maintenance and operation of the meters in our area of ​​operation. In this direction, we are supplying and installing the meters of our consumers who request new connections, removing the faulty meters of our existing consumers and supplying and installing the counters of the same character. Consumers are not charged any fees for these transactions. In addition, in accordance with the provisions of the Measures and Adjustment Law No. 3516, the meters whose stamp period of 10 years have expired are removed by our company and new meters of the same character are installed without any charge.

According to Article 51 of the Electricity Market Consumer Services Regulation, our consumers may request meter control in case of meter failure or in case of doubting the meter's measurement accuracy. Our company meets these demands within the framework of the provisions of the Measures and Adjustment Law No. 3516, and the meter is removed and replaced within 10 working days from the consumer's request for meter control. As a result of the examinations, if it is determined that the meter records the correct consumption, the meter control fee is borne by the requester.

Our company is responsible for the installation, replacement, maintenance and operation of meters in our area of ​​operation. For this reason, electricity meters or measurement systems should not be interfered with, except for those authorized by our company. Otherwise, we would like to emphasize that legal and/or criminal proceedings have been initiated due to the act of “illegal electricity use” defined in Article 42 of the Electricity Market Consumer Services Regulation..

Combating Illegal Electricity Use

In order to ensure a safe, efficient and uninterrupted energy supply, we continue our efforts to combat illegal electricity use. In this direction, in addition to continuous field inspections, we carry out technological infrastructure studies to monitor current and voltage values ​​and detect illegal electricity use by using remote network monitoring and control systems. In addition, we aim to detect illegal electricity usage by comparing the consumption information of consumers with the consumption information of transformers with big data analysis.

Distributed Energy Resources

While distributed energy resources have increased rapidly on a global scale in recent years; The versatile benefits offered by these resources, which consist of distributed generation, demand-side participation and back-of-meter battery systems connected to the system from the distribution grid level, play a key role in the easier integration of renewable energy resources into the system and increasing the flexibility of the entire electricity system. As a result, distributed energy sources; It provides many benefits that support the healthy operation of the grid, especially its contributions to the decarbonization of the energy system, reduction of system losses, increase in voltage and energy quality, decrease in transmission and distribution system investments.

As Gdz Electricity; We manage the system connection processes of licensed and unlicensed generation facilities based on renewable energy resources to be established in our operating region, and we monitor all distributed energy resources with a generation capacity of 50kW and above, and transfer the incoming generation data to TEİAŞ systems online.